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FAQ

General

What is NightRush?

NightRush is one of the web’s most popular online casinos. Opened in 2017 we have over 700 online casino games including Slots, Progressive Slots, Blackjack, Roulette, Video Poker, Live Dealer games and a range of classic table games. 

We launched NightRush because we’re excited about online gaming and we believe that with busy modern schedules most people have less and less time to do the things they love. That’s why we have a countdown timer to sunset, because when the sun goes down the magic comes alive at NightRush. 

With more time to play and less things to worry about in the evening NightRush caters to players serious about enjoying some of the web’s best casino games in a fun, professional and enjoyable environment.

 

Is NightRush fully registered and authorised?

NightRush.com is a trademark owned by Blackstone Limited and it is solely operated and/or managed by Bethard Group Limited, a company registered in Malta and licenced in the European Union having company registration number C69565 and a registered office at Triq Paceville Avenue no. 6, St Julians STJ 3109, Malta. Bethard Group Limited is operating under the following license, issued by MGA (Malta Gaming Authority): MGA/B2C/312/2015.

 

How can I open an account?

Opening an Account at NightRush is easy and we’ve made sure that our application process is intuitive, straight forward and user friendly. To apply for an account, simply click any of the “Open Account” buttons throughout the site. 

Then, fill in your details on the application form to submit your application and we’ll review your details right away. Check your email inbox for confirmation of your account and log in details, once you have these you can log in and fund your account.

 

Banking

What deposit methods does NightRush offer?

We’ve made sure that all of our deposit options are safe, secure and fast and we offer a number of flexible funding methods to suit all territories in which we operate. You can select from any of the following options: 

Trustly
Visa
MasterCard
Paysafecard
Skrill
Neteller
Zimpler


All of our banking processes are protected by the most advanced SSL Digital Encryption Technology so you can rest sure in the knowledge that your details are safe with us.

 

How do I make my first deposit?

Log in using the account details we send you following your account application. You will be offered the chance to fund your account straight away. If you would like to top up your account again, select the “deposit” option from the menu drop down once logged in.

 

How long does my deposit take to reach my account?

Your deposit will reflect in your NightRush account instantly, so that you can get on and do what you enjoy most: playing our top online casino games.

 

I can’t make a deposit – what now?

If your deposit has been declined this is likely because you may have tried to make a payment using a payment option which we do not offer (see list above). It could also be that there is a small typing error in one of the data fields when you have entered your details. Please make sure that you enter your information carefully, including your name, last name, billing address and card details. 

Should you still encounter issues with depositing funds, please contact our friendly Customer Support Team who will be happy to help.

 

How do I withdraw funds from my account?

Unlike other online casinos, NightRush offers fast, reliable withdrawals with minimal delay so you always have access to your winnings promptly. To make a withdrawal, simply select the “WITHDRAW” menu option under ACCOUNT, specify the amount and method of withdrawal and click WITHDRAW. 

As part of our gaming license we are required to review verification documentation before any payments can be processed. If your account is verified and we have all necessary information, your withdrawal will be normally processed within 24 hours. However the time for the actual amount to be credited into your payment account depends on the payment provider involved. For example money transfer to credit card may take up to 5 days, bank transfer 5 - 7 days. 

We are required by international anti-money laundering laws to review identification documentation related to all withdrawal requests, as such withdrawals can only be made back to the same card or account you used when making an initial deposit.

 

Promotions

Does NightRush offer a Welcome Bonus?

Yes, when you join NightRush and open an account you’ll automatically qualify for a Welcome Bonus package worth up to C$ 100. 
 

You are eligible for all bonus rewards upon successfully opening an account as long as you meet the deposit requirements for each. You can find out more about this, and read the Terms and Conditions of our Welcome Bonus here.

 

Account

What happens if I forget my log in details?

If you’ve forgotten your password simply click the “Forgotten password” link on our homepage, alternatively, contact our Support Team who will be happy to help recover your account details and get you back playing as soon as possible. 

If you’ve forgotten your Username, please check your email for any promo or account update email from NightRush. We include your Username on all communications to make it easy for you to log in to your account.

 

Responsible gaming

Does NightRush offer responsible gaming tools?

NightRush takes Responsible Gaming seriously and we do everything within our power to help, support and protect any player who may have a gaming problem. We offer deposit limits, a cooling off period on your account and stringent self-exclusion options, both limited and permanent. Should you wish to discuss any of these options with us, please contact our friendly Support Team who will be able to help. 

If you would like further resources on Responsible Gaming and protection software for minors, please visit our Responsible Gaming page or follow some of the links below: 


http://www.gambleaware.co.uk/
http://www.gamblersanonymous.org.uk/
https://www.gamblingtherapy.org/
http://www.helpguide.org/articles/addiction/gambling-addiction-and-problem-gambling.htm
https://www.problemgambling.ca/Pages/Home.aspx